| The Jules Touch |
| Terms & Condition of Sale |
Please Note : By placing an order with us you are agreeing with our stated Terms & Conditions.
Returns Policy
Payment
Postage & Delivery
 | Placement of an order is a binding contract. Orders may be cancelled within a 7 day period with no exceptions. |
| Goods will not be sent until full payment has been received. In the case of payment by cheque, the cheque must clear | |
| before the goods are sent. |
| All made to order items are subject to the stated ‘make-up time’ unless prior agreement has been reached by both parties. |
| It remains your responsibility to ensure that you have stated the correct colours from the colour charts before proceeding | |
| with your order. We will not accept responsibility for incorrect details provided by the client. |
| Your ‘order start date’ will commence from the day cleared payment is received. |
| Items that are handmade are subject to slight variation. The photographs shown on this website depict a representation of | |
| the completed article. |
Returns Policy
| Returns Policy for Handmade items – All items from our Handmade Range may be returned to us for a refund (less a 25% | |
| fee for bespoke items and any postage & packaging charges). We must be notified within strictly 2 days of receipt and returns must be postmarked within a strictly 14 days of receipt. Items must be returned unworn, in the same perfect condition that they were sent and with all relevant packaging. We will not issue a refund if your wedding date has passed or if the item was not as it was sent. |
| Returns Policy for non handmade items – All non handmade items may be returned to us for a full refund (less any postage | |
| and packaging charges). We must be notified within strictly 2 days of receipt and returns must be postmarked within a strictly 14 days of receipt. Items must be returned unworn, in the same perfect condition that they were sent and with all relevant packaging. We will not issue a refund if your wedding date has passed or if the item was not as it was sent. Your statutory rights are not affected. |
| Any items returned by post are done so at your risk. We highly recommend that you adequately insure & protect your | |
| parcel when returning items to us. If items don't arrive then it is the sender’s responsibility to provide proof of postage. If proof of postage cannot be supplied then no refund will be given. If an item arrives damaged due to inadequate protection then the items will be photographed and returned to you. |
Payment
| Payment may be made by cheque, items will be sent after funds have cleared, please allow 7 - 10 days. By credit/debit card | |
| via the secure server PayPal. By Postal Orders. |
Postage & Delivery
| Order sent via Recorded Delivery (£4.00 for Tiaras & £4.65 Wands) will require a signature and can take up to 15 working | |
| days to be delivered. |
| Orders sent via Special Delivery (£6.40 for tiaras & £6.95 for Wands), this must be specified at time of order, this will require | |
| a signature. Items sent by this method will be delivered the next working day. |
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